Access to OceanPointe Dental Academy’s premium 7-week dental receptionist curriculum. Includes our interactive dental software simulation platform to aid in the learning process.

Each student will be exposed to the necessary front office techniques required in the dental care business environment. It is the goal of the school to train each student to a level of proficiency that will allow them to qualify for immediate employment at a dental office upon completion of the course.

The comprehensive Dental Receptionist curriculum is a 7-week program consisting of 56 hours of lecture and chair side clinical training. In addition, 20 hours of patient clinicals during normal clinic hours and 50 hours of externship at an off-campus facility with a practicing dentist which MCP obtains.

Class Schedule: Evening classes can be offered on Tuesdays and Thursdays from 6:00 pm to 10:00 pm.

Saturday classes can be offered from 8:00 am to 5:00 pm.


CURRICULUM

This intensive course is intended for those who are looking for a career that is in demand, that is recession-proof, pays well, offers job security and is in the dental health field. It is also intended for those who are maybe working full-time already, and need a course with a flexible schedule. You must have at minimum a knowledge of e-mail, the Internet and word-processing computer programs such as Microsoft Word.

Week 1

In order to work proficiently in the dental front office, you will need to know key dental terms, like crowns, bridges, apex and much more. We’re going to familiarize you with the different positions in the dental office, such as the hygienist, the dental assistant, and what they do. You will also need to know the dental specialties, and what the different specialists do, such as orthodontists, periodontists and so on.This is where you learn the Skills methods of providing outstanding customer service. Discuss team strategies and personal strategies for providing exceptional patient care.

Week 2

It is important for all dental office personnel to be able to discuss a patient's records using the proper information. To do this, personnel must know the anatomy of a tooth, as well as tooth numbers. Charting refers to drawing symbols on a dental chart, and is used to notate the dental work existing in a patient's mouth, and the dental work that needs to be done in the future. On the dental chart, notes are taken, explaining in detail the date and all procedures and interactions with the patient. This week you will learn the most common charting symbols and techniques used in dental offices. Infection is important for every position in the dental office. You’ll understand the infection process cycle, universal and standard precautions, dental office assistant's role in safety, reducing chance of disease transmission, dental facility safety hazards and prevention, sanitization, disinfection, and sterilization of treatment rooms, equipment, and dental pieces.


Week 3

Different dental offices approach billing in different ways. Some strictly bill the insurance company, others accept a combination of payment from the insurance company, as well as from the patient. Some accept only payment from the patient, and do not deal with insurance companies directly. This week you will learn the concepts behind creating a payment plan or installment plan for patients, as well as other customer service techniques. As you go through the labs this week, you will learn about different types of insurance plans, how to create a customized payment plan for a patient, submit an insurance claim and read an Explanation of Benefits document. Learn Dental practice overhead costs; making bank deposits; processing invoices; writing out and documenting checks; performing a bank reconciliation; the three basic types of payroll; business tax reporting basics.

Week 4

This week you will learn the principles of scheduling while keeping in mind when learning the allotted time for different dental procedures, that different doctors prefer different time amounts for each procedure. You’ll be able to schedule a patient using correct scheduling techniques and principles.

 Week 5

We have already covered insurance and patient billing. This week the student will learn concepts of bookkeeping for manual and computerized systems. The student will learn how to collect patient and insurance payments and make payments to other companies, daily journal use; properly balancing petty cash; common dental office reports.

 Week 6

Patients' records must be kept in an organized fashion so that information may readily be looked up. There are certain forms that must be kept inside the patients' records folder, whether it be in a hard copy format (paper) or digital format (on the computer). This week you will learn how to organize a patient's chart. Inside a patient's chart, are several forms, the dental chart and x-rays. All dental office staff should know how to mount and store x-ray films. Mounting and storing x-rays can be the responsibility of the front office. A front officer might need to make duplicates of radiographic surveys if needed. Reasons are either to send to an insurance agent, if the patient is changing dentists, or to send to a specialist. This week you’ll also learn regulations and laws pertaining to the Occupational Safety and Health Administration (ACT) and the Health Insurance Portability and Accountability Act (HIPAA).

 Week 7

Strategies on landing your first job in a dental front office position. The student will be able to Create a resume, conduct a successful job search, and be interviewed successfully.

 GRADUATION

The day following the last day of class is YOUR day to shine!  It is graduation day!  We go off site to a large local venue to celebrate you and all your hard work!  Bring your family, friends, and loved ones to celebrate you and your amazing accomplishment!  A variety of refreshments, video of your accomplishments throughout class, diplomas, games with prizes, and memories!  It is our pleasure to offer this day to you, our dental professional and welcome you to an amazing career!